Privacy Policy
Last updated: September 11, 2026
1. Who we are
FULLEXPERIENCE STUDIO LLC, doing business as FullExperience, operates FullExperience OS, the client portal at fullexperience.io (the “Portal”). This policy describes what we collect through the Portal, how we use it, and the choices you have. It supplements — and does not replace — any data terms in your services agreement with us.
2. What we collect
Account information: your name, email address, and profile photo, managed through our authentication provider. Engagement data: the business content your engagement supplies — website analytics, lead submissions (such as name, phone, email, and service interest submitted through your website’s forms), files, and brand assets. Usage data: sign-in events and basic technical logs needed to run and secure the service. Billing data: proposal scope, billing contact details, amounts, service periods, payment status, and payment provider references. Communications data: messages and attachments, delivery status, and records of consent or opt-out requests for text messages. Our Portal does not collect or store full payment card numbers; payment details are entered directly on Stripe’s hosted payment page.
3. How we use it
To operate the Portal and deliver the services you engaged us for — displaying your workspace, reporting on your marketing performance, managing leads on your behalf, preparing proposals, processing payments, issuing paid invoices and receipts, and providing requested account or project communications. We do not sell personal information, and we do not use your engagement data to advertise to third parties.
4. Service providers
The Portal runs on carefully chosen processors: Clerk (authentication and account management), Vercel (hosting), Google (analytics data and Drive file storage), Basin (form submission processing), and Cloudinary (media delivery), Supabase (database and file storage), Stripe (payments and hosted invoices), Resend (transactional email), and Twilio (SMS/MMS delivery), and Anthropic (AI-assisted summaries, drafts, and workspace assistance). Connected QuickBooks accounts supply accounting reports when an authorized account owner connects them. Stripe settles our business receipts to our business bank account; this does not give us access to your bank account. Each processes data as needed to provide its function to us, under its own security and privacy commitments.
5. Cookies and authentication
The Portal uses session cookies and similar tokens to sign you in and keep your session secure. It also loads Google Analytics and Meta Pixel to measure visits and marketing performance. These services may use cookies or similar identifiers and receive page URLs, browser and device information, and visit events. You can manage cookies through your browser settings; blocking authentication cookies may prevent sign-in. Connected Google account content is not used for advertising audiences or ad targeting.
6. Retention
We keep account and engagement data for as long as your engagement is active, and afterwards only as needed to satisfy legal, accounting, or dispute-resolution requirements. Lead records belong to your business — ask us for an export at any time.
7. Security
Access to client workspaces is role-restricted per account, traffic is encrypted in transit, and credentials are handled by our authentication provider rather than stored by us. No system is perfectly secure; notify us immediately at the address below if you suspect unauthorized access.
8. Your rights
You may request access to, correction of, or deletion of your personal information, subject to what we must retain for the engagement or by law. Depending on where you live, additional rights may apply under local privacy laws.
9. Mobile information and messaging consent
We send SMS or MMS only with your consent for the requested messaging program. Providing a phone number or paying a proposal does not by itself enroll you in text messages. We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not sold, transferred, or shared for another party’s messaging program. Providers that deliver our messages may process this information solely to perform that service. Reply STOP to opt out of texts or HELP for assistance. You can also contact logan@fullexperience.io. Opting out of texts does not stop necessary payment receipts or account emails. See our messaging terms.
10. Connected Google services
Google sign-in and connected Google services are separate permissions. Depending on the connection you authorize, the Portal may access Gmail messages and attachments, Drive files, Sheets data, Calendar events, Analytics and Ads reports, or Business Profile listing information. We use this data to provide the corresponding inbox, files, scheduling, reporting, or listing features and authorized changes. Availability depends on your permissions and Google API approval. Enabled AI assistance may process relevant content through Anthropic to provide workspace summaries and drafts. We do not sell connected Google data, use it for ad targeting, or use it to train general-purpose AI models. FullExperience OS's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Data and access tokens are stored on our servers and with the service providers needed to deliver these features, with access restricted to authorized roles. We retain connected data as described above. You can revoke the connection in your Google Account connections. Revocation stops future access but does not itself delete previously stored records. Contact logan@fullexperience.io to request removal of stored Google data and connection credentials, subject to applicable legal retention requirements.
11. Changes and contact
We will update this policy as the Portal evolves; the “Last updated” date above reflects the current version. Questions or requests: logan@fullexperience.io. Mailing address: FULLEXPERIENCE STUDIO LLC, 5900 Balcones Drive STE 100, Austin, TX 78731.
FullExperience · logan@fullexperience.io